About LADUCA

Meet our dedicated committee members, check out our constitution, or find out how you can be part of LADUCA

LADUCA is a forum primarily for the ongoing education and professional development of our Membership of life and disability claims and underwriting professionals as well as providing an environment to share knowledge on industry issues and network with like-minded professionals.

A similar group operates independently in the Auckland region under the same name however it is important to note that the associations operate and are governed independently.

Australia has a similar but far larger association, ALUCA. Membership to ALUCA is open to New Zealand based Life and Disability Underwriting and Claims professionals. To find out more about ALUCA you can visit the website www.aluca.com.au

Scott Phillips

Business Manager, NZ
RGA Australia (New Zealand Branch)

Scott has worked in the New Zealand life insurance industry for 25 years. He joined RGA in 2007 as part of an initiative to ensure local claims support for RGA’s partners in the New Zealand market. Prior to joining RGA Scott worked for a number of direct insurers in New Zealand and is a technical expert across all product lines. Scott’s experience includes Claims, Administration and Customer Service management roles.

In March 2016 Scott became the Business Manager for RGA in New Zealand assuming responsibility for Business Development in addition to continuing his support of the operational needs of RGA’s clients.

Scott has been a serving committee member for the New Zealand Life and Disability Underwriting and Claims Assessors Association for many years and is a passionate advocate for the industry in New Zealand.

Libby Watson

Underwriter

Libby Watson is a Wellington based underwriter for Fidelity Insurance (Fidelity Life) and has predominantly spent her career working in Bank Insurance Underwriting.

A passionate advocate for ongoing learning, Libby has been part of the LADUCA Committee for many years, serving as both Communications Co-ordinator and Chairperson of LADUCA previously.

Sarah Kitchen

Claims Consultant, Partners Life

Sarah started her claims journey back in 2003 at ACC where she worked in several areas of case management including front end, long term, and serious injury claims.

In 2014 she made the move to the private sector with Asteron Life and held Case Manager, Senior Case Manager and Claims Manager roles prior to her departure in July 2021 when she shifted to Partners Life.

Sarah enjoys the technical challenge of interpreting medical, financial and policy information while supporting clients back to wellness and work.

Sarah has been on the Laduca committee since 2019. Initially in the role of Secretary and then Treasurer since 2020.

Angela Butler

Claims Specialist, NZ

Swiss Re Life & Health Australia (New Zealand Branch)

Angela has over 25 years’ experience across Reinsurance, Direct & Life Insurance market having held a variety of positions including claims technical & leadership, account management, coaching, quality assurance and training roles.

As the Swiss Re New Zealand lead Claims Specialist, Angela works closely with colleagues from around the world to ensure that global best practices are identified and shared with the New Zealand market.

Passionate about pro-active claims management and quality customer experience, Angela proudly joined the LADUCA WLG Committee in 2020 with a keen interest in delivering virtual learning & thought leadership for the membership.

Angela holds a Diploma, Life Insurance (ANZIIF), has prior CMG Committee experience and has been an ALUCA Fellow since 2013.

Angela also sits on Swiss Re’s Diversity Equality & Inclusion Committee and is a keen globetrotter & artist in her spare time

Connect with Angela on LinkedIn

Geraldine Roe

Claims Officer, BNZ Insurances

Geraldine has been working in the insurance industry since 2008.  She commenced her industry experience in fire and general claims before working in bank insurance claims and ACC.

In 2019, she joined BNZ Insurances as a Claims Officer.

Throughout her career in this industry, she has always worked to ensure she is providing the best possible insurance solutions and employing good claims management.

Geraldine has been on the Laduca committee since 2017 serving as Communications Coordinator.