Meet our dedicated committee members, check out our constitution, or find out how you can be part of LADUCA
LADUCA is a forum primarily for the ongoing education and professional development of our Membership of life and disability claims and underwriting professionals as well as providing an environment to share knowledge on industry issues and network with like-minded professionals.
A similar group operates independently in the Auckland region under the same name however it is important to note that the associations operate and are governed independently.
Australia has a similar but far larger association, ALUCA. Membership to ALUCA is open to New Zealand based Life and Disability Underwriting and Claims professionals. To find out more about ALUCA you can visit the website www.aluca.com.au
Business Manager, NZ
RGA Australia (New Zealand Branch)
Scott has worked in the New Zealand life insurance industry for 25 years. He joined RGA in 2007 as part of an initiative to ensure local claims support for RGA’s partners in the New Zealand market. Prior to joining RGA Scott worked for a number of direct insurers in New Zealand and is a technical expert across all product lines. Scott’s experience includes Claims, Administration and Customer Service management roles.
In March 2016 Scott became the Business Manager for RGA in New Zealand assuming responsibility for Business Development in addition to continuing his support of the operational needs of RGA’s clients.
Scott has been a serving committee member for the New Zealand Life and Disability Underwriting and Claims Assessors Association for many years and is a passionate advocate for the industry in New Zealand.
Libby Watson is a Wellington based underwriter for Fidelity Insurance (Fidelity Life) and has predominantly spent her career working in Bank Insurance Underwriting.
A passionate advocate for ongoing learning, Libby has been part of the LADUCA Committee for many years, serving as both Communications Co-ordinator and Chairperson of LADUCA previously.
Claims Manager, Partners Life
Sarah started her claims journey back in 2003 at ACC where she worked in several areas of case management including front end, long term, and serious injury claims.
In 2014 she made the move to the private sector with Asteron Life and held Case Manager, Senior Case Manager and Claims Manager roles prior to her departure in July 2021 when she shifted to Partners Life.
Sarah enjoys the technical challenge of interpreting medical, financial and policy information while supporting clients back to wellness and work.
Sarah has been on the Laduca committee since 2019. Initially in the role of Secretary and then Treasurer since 2020.
Claims Specialist, NZ
Swiss Re Life & Health Australia (New Zealand Branch)
Angela has over 25 years’ experience across Reinsurance, Direct & Life Insurance market having held a variety of positions including claims technical & leadership, account management, coaching, quality assurance and training roles.
As the Swiss Re New Zealand lead Claims Specialist, Angela works closely with colleagues from around the world to ensure that global best practices are identified and shared with the New Zealand market.
Passionate about pro-active claims management and quality customer experience, Angela proudly joined the LADUCA WLG Committee in 2020 with a keen interest in delivering virtual learning & thought leadership for the membership.
Angela holds a Diploma, Life Insurance (ANZIIF), has prior CMG Committee experience and has been an ALUCA Fellow since 2013.
Angela also sits on Swiss Re’s Diversity Equality & Inclusion Committee and is a keen globetrotter & artist in her spare time
Connect with Angela on LinkedIn
Claims Officer, Partners Life
Geraldine has been working in the insurance industry since 2008. She commenced her industry experience in fire and general claims before working in bank insurance claims and ACC.
Throughout her career in this industry, she has always worked to ensure she is providing the best possible insurance solutions and employing good claims management.
Geraldine has been on the Laduca committee since 2017 serving as Communications Coordinator.
Senior Claim Consultant, SCOR
Life & Health | Australia and New Zealand
Sarah El-Khansa has worked in the life Insurance Industry for over 10 years. She holds a Batchelor of Science (Psychology) and started her career as a Behaviour Therapist before moving into the Life Insurance Industry.
Sarah has held several roles in the claims space from case management, team management, leadership, training and currently a Senior Claims Consultant.
Sarah has recently joined LADUCA as a general committee member.
Senior Claims Specialist – OT
Gen Re Australia/New Zealand
Kim Phan is a Senior Claims Specialist for Gen Re’s Life & Health business in Australia and New Zealand. As a board registered Occupational Therapist, her clinical knowledge has been built from her time in public and private hospitals in Brisbane, Sydney and London.
With over 10 years’ experience in life insurance and other disability compensatory schemes, she provides claims portfolio analysis, education, training and policy development for clients. Kim was previously the ALUCA Rehabilitation subgroup Chair (2019) and NSW Events Coordinator (2016).
Technical Claims Consultant, RGA
Suzanne has worked in the life insurance industry dealing with Life and Disability claims for 30+ years.
Originally from the United Kingdom, she immigrated to Australia in September 2009, enhancing her claims expertise during her tenure with two major direct insurers before joining RGA in 2015. With experience across all product lines, Suzanne works with clients across Australia and New Zealand.
Suzanne holds a Life and Disability Claims Diploma (CII) and has previously held various positions on the ALUCA (Vic) Committee over a 4-year period.
A keen walker and foodie, Suzanne likes to spend her weekends exploring Melbourne by foot and experiencing the delights of the restaurant culture.
Case Manager, Asteron Life
Patreena started working in life insurance in 2012, firstly for BNZ Life before moving to Asteron Life in 2019. She is currently a Case Manager predominantly managing a portfolio of permanent claims.
She is passionate about continuously learning in the disability claims space which is why she has enrolled in the ALUCA Academy’s Industry Certificate Course: Life Insurance Underwriting and Claims Management.
Patreena has recently joined the Laduca Committee and will serve alongside Geraldine as a Communications Coordinator.