Claims Case Manager – Wellington
- Holistic view and end-to-end management of a customer’s case
- Strong communication (verbally & written)
- Proactive, positive, energetic and driven approach
As a specialist, you have a passion for helping and listening to people in their time of need. You’re empathetic to their situations, and you find great satisfaction in being part of a solution in assisting them achieve their best life. You are also seeking a role that will further develop your existing leadership skills.
About the role
Our AMP Claims team aims to provide an industry leading customer experience through excellent relationship management and service delivery; seeking continuous improvement that is aligned to strategic objectives; and providing inbound customer service, administrative and service support functions to customers and advisers As an experienced Case Manager you will carry a caseload and are responsible for the end to end comprehensive management of Group and/or Retail Income Protection and Total and Permanent Disablement claims. You will also be actively supporting the Claims Team Managers in the overall management of the team portfolio, and you will be required to support management in the mentoring of other Case Managers . You will be expected to make fair and informed claim decisions and develop tailored case management strategies that proactively provide our customers with more than just financial support that assist them to return to work and live an active life. Presenting with a positive approach to your work, you will be results focused and contribute to the achievement of the business’s operational objectives through a commitment to continuous improvement and the optimal use and management of time, resources, systems and tools.
About the Person
Ideally you bring an allied health background combined with a proven high level of customer service within an insurance environment, along with an appropriate expertise in Case Management, Insurance or an allied health field Technically you offer advanced analytical and decision making skills to assess and interpret large amounts of complex information related to policy, legal, medical, occupational, financial, functional and bio-psychosocial factors. You demonstrate strong written and verbal communication skills and have a sound ability to positively influence others with effective use of your negotiation skills.
Apart from having a genuine, compassion and outstanding customer focus, you possess resilience and an exceptional ability to manage sensitive conversations effectively.
AMP and Our Culture
Working for AMP means working for a company that empowers its people to make a difference, while providing the support of a highly talented, experienced team. We understand that it is our customers that make us great. And because people achieve their best in different ways, our culture is flexible and supportive, to give you the freedom to focus on outcomes rather than just processes. We’ve grown and changed over the decades, however for more than 160 years we’ve dedicated ourselves to one thing – our unwavering sense of purpose to help people own their tomorrow. We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers. You will also have access to great range of benefits unique to AMP where are contributions are generous, where flexible working options are considered, where retail discounts are appreciated along with a raft of other benefits.
Inclusion & diversity
AMP welcomes people with all kinds of life and work experiences. Our individual differences – and collective strength – make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team? If you are seeking a challenging role where there is opportunity to help shape the role with ongoing career opportunities then don’t hesitate and submit your application now! Applications close 15th May 2019
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